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Before bathing file top of nails with a regular nail file to reduce thickness. After you soak and while nails are soft, gently slide either end of file under ingrown to lift nail - choose the flat or curved end depending on shape of nail. To file away ingrowns, slide file side under lifted area and slowly pull file out to thin the under-surface of the nail and relieve pressure. Repeat until nail is back to a normal shape and you feel relief.